Retail Store Policy

Customers must bring the original invoice or order confirmation as proof of purchase for the exchange.
The footwear must be in unused, unworn, and resalable condition with all original tags and packaging intact.
If the desired size is not available in stock, customers may choose an alternative product of equal or higher value by paying the price difference.
In case the alternative product has a lower value, the remaining amount will be issued as a credit note for future online purchases.

Returns are not accepted for reasons other than size-related issues.
Customers are responsible for any shipping costs incurred during the exchange process.

Footwear that is tampered with, broken, or damaged beyond regular wear and tear will not be eligible for exchange or return.
Inspection will be conducted to ensure the product is in the same condition as purchased.

We offer free basic repair services at our physical store locations for minor issues within 3 months of purchase.
Customers must bring the original invoice or order confirmation as proof of purchase for availing of free repair services.

For major repairs, customers will be provided with a cost estimate before proceeding with the repair.
Repair timelines may vary depending on the complexity of the issue.

Refunds will be issued only in cases where the product is out of stock or the size exchange cannot be accommodated.
Refunds will be processed to the original payment method used during the purchase.

Customers can reach out to our customer support team through email or phone for any inquiries or assistance.

Delivery timelines may vary based on the customer’s location.
Customers will receive a confirmation email with tracking details once the order is shipped.

Customers are advised to read and understand the full terms and conditions before making a purchase.