Retail Store Policy

Exchange Policy

  • Customers can request an exchange within 14 days of receiving the product.
  • Exchanges will be processed only at our physical store locations.
  • Exchanges are applicable only for size-related issues.
Exchange Process

  • Customers must bring the original invoice or order confirmation as proof of purchase for the exchange.
  • The footwear must be in unused, unworn, and resalable condition with all original tags and packaging intact.
  • If the desired size is not available in stock, customers may choose an alternative product of equal or higher value by paying the price difference.
  • In case the alternative product has a lower value, the remaining amount will be issued as a credit note for future online purchases.
Return Policy

  • Returns are not accepted for reasons other than size-related issues.
  • Customers are responsible for any shipping costs incurred during the exchange process.
Tampered or Damaged Footwear

  • Footwear that is tampered with, broken, or damaged beyond regular wear and tear will not be eligible for exchange or return.
  • Inspection will be conducted to ensure the product is in the same condition as purchased.
Minor Repairs

  • We offer free basic repair services at our physical store locations for minor issues within 3 months of purchase.
  • Customers must bring the original invoice or order confirmation as proof of purchase for availing of free repair services.
Repair Process

  • For major repairs, customers will be provided with a cost estimate before proceeding with the repair.
  • Repair timelines may vary depending on the complexity of the issue.
Warranty

  • Products may be covered by a manufacturer’s warranty for manufacturing defects.
  • Warranty coverage details can be found on the product page or packaging.
Refund Policy

  • Refunds will be issued only in cases where the product is out of stock or the size exchange cannot be accommodated.
  • Refunds will be processed to the original payment method used during the purchase.
Contact Information

  • Customers can reach out to our customer support team through email or phone for any inquiries or assistance.
Shipping and Delivery

  • Delivery timelines may vary based on the customer’s location.
  • Customers will receive a confirmation email with tracking details once the order is shipped.
Privacy and Security

  • Customer data will be protected in accordance with our privacy policy.
  • Payment information will be processed securely through encrypted channels.
Terms and Conditions

  • Customers are advised to read and understand the full terms and conditions before making a purchase.